Policy Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

WHEN CAN YOU CANCEL YOUR SERVICE?

If you have a major problem with any service offered by Owl Art or a minor problem that could not be fixed in a reasonable time, you have the right to cancel a service contract, when it is:

provided with an unacceptable level of care and skill.
not fit for the purpose you requested.
are not delivered within a reasonable time when there is no agreed completion date.

SERVICES YOU CANNOT CANCEL:

You must pay for services you have received under a service contract that worked as expected.

You cannot cancel a service contract or get a refund if the problem was beyond the control of Owl Art, or you:

changed your mind.
insisted that a service be provided in a particular way, against the advice of Owl Art
no explicó claramente sus necesidades a Owl Art.

CANCEL YOUR SERVICE:

If you have a problem with a service, follow the steps below:

Show proof of purchase with a receipt or bank statement.
Contacte con Owl Art en customerservice@owlart.biz y explique el problema. Si Owl Art no puede arreglar el servicio en un tiempo razonable, se negociarán los términos del contrato de servicio.

IF YOU HAVE PAID FOR THE SERVICE AND IT HAS ALREADY STARTED OR BEEN DELIVERED, A REFUND WILL BE NEGOTIATED TO COVER THE SERVICES THAT FAILED AND ANY ADVANCE PAYMENTS.

Télefono: +52 1 55 1560 7477

Email: customerservice@owlart.biz

Address: Av. Torcuato Tasso 245 P.4 Colonia Polanco IV Sección. 11560 Miguel Hidalgo Ciudad de México.